ChatCode uses a pre-funded balance model. You add funds to your account, and we deduct them as you consume resources. Once usage is consumed, those charges are non-refundable.
Unused account balance is refundable on request if your account has been active for less than 60 days and the refund amount is more than $5. Contact [email protected].
If we charge you incorrectly, contact [email protected]. We will investigate within 5 business days and fix valid errors.
Duplicate charges caused by technical errors will be refunded in full.
EU consumers have a 14-day right to withdraw from a purchase. However, by using the service immediately, you acknowledge that you lose this right once the digital service has been provided, as allowed under EU law.
Please contact us before starting a chargeback. Chargebacks without prior contact may result in account suspension.
Contact [email protected] with subject "Billing Inquiry — [your email]"